Customer Service

The Age UK Hearing Aids approach to customer service is without doubt unique within the industry. Customer satisfaction drives everything they do, whether you’re just buying a pack of batteries or choosing your new hearing solution.

There is confirmation of complete satisfaction at EVERY customer touch point so do expect a phone call to make absolutely sure you’re happy EVERY single time.

The UK based customer care advisors are very experienced and caring and are always on hand via a free phone number if you need any help or advice and if you need to see your Hearing Aid Audiologist an appointment will be arranged there and then whilst you’re on the phone and of course as you now know they’ll phone you back after the appointment to ensure everything went well.

Although UK Hearing Care are a national provider with over 70 years of audiological experience behind them, they are very much part of your local community offering an after-care service second to none.

All the hearing aids come with:

  • Lifetime Aftercare – adjustments and software updates for the life of your hearing aids and reprogramming as your hearing changes over time.
  • A comprehensive call out warranty and service support package for life.
  • Full manufacturer’s warranty - In addition to the comprehensive service support package you also get a full manufacturer warranty.
  • Full money back guarantee - If the hearing system does not perform as agreed in your consultation, terms and conditions apply. Please ask an advisor for details.